Edward Deming first introduced strategic quality management. While his philosophy was initially rejected in the USA, it was accepted widely in Japan. Deming’s approach to management provided major contribution to the success of Japanese industries. Deming condensed his philosophy into 14 points, which became action items for top management to adopt:

• Create constancy of purpose toward improving product and service
• Learn the new philosophy
• Cease dependence on inspection to achieve quality
• End the practice of awarding business based on the price tag
• Improve constantly the system for production and service
• Institute training on the job
• Institute leadership
• Drive out fear
• Break down barriers between departments
• Eliminate numerical goals
• Review work standards to account for quality
• Remove barriers that rob people of pride in their workmanship
• Institute a vigorous program for training people in new skills
• Put everybody in the organization to work to accomplish the transformation.

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